Frequently Asked Questions (FAQ)


Shopping on Karudaa is easy! Before you can start shopping, make sure you have registered an account on Karudaa, once you have found the product you want to buy, just follow the steps below:

  • Open Karudaa.com Website.

  • Put the item title on “Search Bar”.

  • Click on the image of your desired item & Click on“Add to Cart”.

  • Click on“View Cart”(Add quantity if required) & click on“Checkout Button”.

  • Enter your registered Email Id & Password.

  • Enter your personal details like (Name/Contact Number/Shipping Address with City).

  • Confirm the order details and select your“Mode of Payment”.

  • Click on“Place Order”.

  • Your Order number will appear on your screen.

You can cancel your order 12 hours before delivery time. After that, order cancellation requests will not be entertained. If you placed an order whose delivery time is within 24 hours of order placing time then order can’t be cancelled and no refund will be processed for the same. For cancelling your order, you need to send us an email on [email protected] with the order id from the same email address which you have placed that order.

If your order is under pre-shipped status and eligible for cancellation, Then the “Cancel Button” will indicate on your desired order that you wish to cancel.

  • Click on“My Account” and Click on“My Orders” in the drop-down.

  • Once you see your order, click the“Cancel” Button & fill out the cancellation request form.

  • Choose the item(s) you need to cancel.

  • Make sure you read and agree with the cancellation policy.

  • Select your cancellation reason.

  • Click on“Submit”

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email. If you have paid online for your order, it may take 7-14 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Karudaa.com

10% will be deducted from the amount you paid.

We procure cakes from top and renowned bakeries in town. This help us to ensure that customer always get quality cakes and consistent taste. We promise to deliver quality products when ordering from karudaa.com

You can shop on Winni by providing just your email address. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Karudaa account, you can enjoy a personalized shopping experience, including recommendations, saved address and a quicker checkout.


Karudaa accept following payment methods,

Debit / Credit Card

Currently Karudaa.com accepts Credit / Debit Card payment through Webx pay. You do not need to have Webx pay account for this. 

Shipping & Delivery

Yes, Delivery is free for Jaffna Municipal Area. 

Yes, we do provide midnight delivery. The midnight delivery time is from 10:00 PM to 11:59 PM. Although we try our best to deliver order as close to 23:59 as possible, it is always suggested to have midnight orders placed well on time. The minimum amount for midnight delivery is Rs. 1500.00. Delivery charge will be charged according to the Location and time of delivery.

For midnight deliveries Contact/WhatsApp (+94) 77 772 9978 or Visit our outlet store.

Yes. You can add delivery instructions in check out step 4. There is a text box called ‘Additional Order Information ‘to enter your special instructions.

You need to place the order at least one day prior to the delivery date. But Karudaa.com can offer same day delivery for orders placed before 12PM local time [Except -Regular Cakes, Fresh flowers]. For Same day delivery we advise you to contact us before place your order.

Mobile / WhatsApp : (+94) 77 772 9978

If there are no gift recipients at the time of delivery then the gift will be taken to our office. The order holder or anyone else can come to the office within 2 days with the ordered receipt and collect the gift.

No.20, Ramanathan Road, 
Parameswara Junction,

HOTLINE: (+94) 77 772 9978

We encourage you to enter the phone number of the recipient. If the address is too difficult to find we will contact the recipient to get directions. We always try not to spoil the surprise. 

Still have more question? Contact us